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Domestic Shipping (United States)
We ship your accessories from Carver, MA through USPS First Class and receive frequent package pick-ups from the post office. We make each piece by hand, so please be patient and give 1-5 business days for orders to ship out. Typically, shipping can take 1-7 days depending on your location (excluding Sundays and holidays). Keep in mind that USPS could experience some delays in deliveries due to Covid-19.
International Shipping
The same as domestic orders, international orders are shipped 1-5 days after the orders are placed. International shipping rates are a flat rate of $10USD - no matter where you're from. Any taxes or duties should be paid on your end upon delivery. BEFORE PLACING YOUR ORDER, PLEASE ENSURE YOUR COUNTRY IS ACCEPTING INTERNATIONAL PACKAGES! Flux Studio is not responsible for any packages held in customs and not delivered to their respective destinations. We will not issue any refunds or exchanges for those orders, so PLEASE check before placing any order to your country! 
Returns & Exchanges
If you'd like to return an item, We will accept anything unworn and non-customized for a refund or an exchange. Customized items cannot be returned or exchanged. Items bought during a sale cannot be returned or exchanged. If you would like an alteration to a customization or you've changed your mind about what you want after receiving the item, please contact us. We will charge an additional price of what we think is fair to re-make or alter the item. Contact us within 30 days of receiving your order to initiate a return or exchange, then you have 14 days after that to ship the item(s) back. We will refund you or send out an exchange upon receipt of your return. 
Missing, Lost, or Stolen Packages
Any packages that have been lost in the delivery system, or stolen/missing upon delivery are the sole responsibility of the shipping service (USPS, UPS, DHL, etc.). Flux Studio is not responsible for any lost, undeliverable, or missing packages.